Return & Exchange Policy
At NutriAdd – Life Care, customer satisfaction is our top priority. We are committed to providing high-quality health supplements and ensuring a smooth shopping experience.
If you receive a product that is damaged, defective, expired, or different from what you ordered, you may request a return or exchange within 7 days of receiving your order.
To be eligible for a return or exchange:
- The product must be unused, unopened, and in its original packaging.
- The product should include all original labels and seals.
- You must provide your order number or proof of purchase.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns or exchanges for:
- Opened or used supplements.
- Products with broken safety seals (unless received in that condition).
- Products damaged due to misuse or improper storage.
- Requests made after the 7-day return period.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact our customer support within 48 hours of delivery. Kindly include:
- Your order number.
- Clear photos of the product and packaging.
- A brief description of the issue.
Our team will review your request and arrange a replacement or refund if your claim is approved.
Refunds
Once your returned item has been received and inspected, we will notify you of the status of your refund. Approved refunds will be processed to your original payment method within 5–10 business days, depending on your payment provider.
Shipping charges are non-refundable unless the return is due to our error.
Exchange Process
If you wish to exchange an eligible product, we will dispatch the replacement after the returned item has been received and approved.
Contact Us
If you have any questions regarding our Return & Exchange Policy, please contact our customer support team. We are always happy to assist you.
info@nutriadd.com